SECTION 1: DEVELOP EFFECTIVE WORKPLACE RELATIONSHIPS

12: Identify five responsibilities/duties most workers need to complete in relation to other work group members.

SECTION 2: CONTRIBUTE TO WORK GROUP ACTIVITIES

13: Identify five ways you can provide support to team members to ensure you meet work group goals.

14: List the seven steps you can take to contribute constructively to work group goals and tasks according to most organisational policies, plans and procedures.

SECTION 3: DEAL EFFECTIVELY WITH ISSUES, PROBLEMS AND CONFLICT

15: List three ways you can respect diversity in your TIV Kitchen as your workplace

16: Describe the five-step procedure for appropriately dealing with difficulties in the TIV Kitchen as your workplace.

AT2- Project/Research

In this assessment, the assessor will check and assess you on your responsibilities and duties that must be carried out in relation to your position description as a cook.

Project: Task 1: Access and read three different policies/plans/procedures from TIV Kitchen as your workplace and your position description (Cook).

Q1: In relation to your position description what are your responsibilities and duties? Individual response required.

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Q2: In addition to the duties and responsibilities outlined in your position description, list three implied procedures or protocols you're expected to follow. ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________

Q3: What are the responsibilities and duties of the other people in your work group, and how do they relate to yours?

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Q4: Looking at the three different policies/plans/procedures, do they follow an organisational format? Explain why or why not.

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Q5: What feedback would you give regarding how these policies/plans/procedures could be improved so they are appropriate to the audience? ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________

Q6: What resource constraints do you and other members of your work group need to take into account while doing your job(s)?

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Q7: How does TIV Kitchen as your workplace conduct feedback? Describe the formal and informal process used.

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Q8: How are conflicts and problems dealt with in TIV Kitchen as your workplace? Describe the process and explain when it might be necessary to refer the conflict to your manager.

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Project: Task 2: Liaise with your work group or classmates to identify an opportunity for improvement in TIV Kitchen as your workplace or training environment. Each group will be provided with one of the improvements provided below: - Work procedures - Products and services - Systems - Materials and tools - Working conditions Together, create a SMART goal regarding this improvement. Plan your strategy for reaching the goal/making the improvement. Implement your strategy - providing support to one another, contributing constructively and sharing information as appropriate. As you work through this process you must deal appropriately with any issues, problems or conflicts that arise using appropriate conflict resolution techniques. Using the information from your group, answer all questions.

Q1: Describe the opportunity for improvement you identified.

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Q2: State the SMART goal you created.

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Q3: Outline your plan for achieving the goal.

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Q4: Provide examples of how you supported your team members to ensure you met the goal. ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________

Q5: Identify your constructive contributions - including any tasks you undertook - to reach the goal. ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________

Q6: List information you shared and who you shared it with in order to reach the goal.

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Q7: Identify any issues, problems or conflicts that arose.

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Q8: How did you and your team deal with these difficulties?

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Q9: Did you reach the goal? If so, what was the result? If not, why not, and what would you change to improve the outcome? ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________ _______________________________________________________