Prepare a competency map (matrix)

Prepare a competency map (matrix) by completing the template below.

Use the template below as the draft version of your competency map. You will need to submit the final version as a typed, standalone document.

Program name	n/a RPL assessment
Unit/s covered	BSBTWK201 Work effectively with others
Version	Version number	v1, draft 1	Date

List evidence or assessment activities here Add more columns if you have more than 8 items of evidence or assessment activities
	1	2	3	4	5	6	7	8
	Elements and performance criteria
1	Develop effective workplace relationships
1.1	Identify individual responsibilities in relation to workgroup members
1.2	Clarify individual and workgroup responsibilities with work team
1.3	Participate in informal meetings and information sharing with workgroup
1.4	Request and apply feedback from supervisor on individual practices
2	Improve workgroup processes
2.1	Support team members to meet workgroup goals
2.2	Contribute to workgroup goals and tasks according to organisational requirements
2.3	Share work-related information with workgroup according to organisational policies and procedures
2.4	Plan strategies for team performance improvement with workgroup
3	Resolve issues, problems and conflict
3.1	Identify advantages of differences in values and beliefs between workgroup members
3.2	Respond to any linguistic and cultural differences in communication styles according to legislation, organisational policies and procedures and ethical standards
3.3	Identify potential workgroup issues, problems and conflicts encountered in the workplace
3.4	Seek assistance from supervisor to address problems and conflicts that arise
3.5	Suggest possible ways of dealing with identified workplace issues
	Foundation Skills
Reading	Identifies and interprets information to determine task requirements
Writing	Completes required documentation using organisational formats
	Composes simple documents for others to read
Oral communication	Presents information and seeks advice using language and features appropriate to audience
	Participates in discussions using listening and questioning to elicit views of others and to clarify or confirm understanding
Initiative and enterprise	Interprets information related to timeframes and resource quantities
Teamwork	Selects and uses appropriate communication practices when seeking or sharing information
	Establishes and builds rapport and relationships with others to foster a culture of respect and cooperation in communications
	Listens to the ideas of others and considers their needs
Planning and organising	Plans and organises work commitments to ensure deadlines and objectives are met
	Performance evidence
	work with a group to achieve an objective on at least two occasions and address at least one identified problem or conflict on each occasion
	In the course of the above, the candidate must:
	distinguish individual responsibilities from workgroup responsibilities
	demonstrate the ability to: support team members
	communicate according to the cultural and linguistic requirements of the individual
	act on constructive feedback
	use communication channels to share information
	cooperate and contribute to team goals
	identify improvement opportunities
	identify problems and conflicts and address them according to organisational and ethical policies and procedures
	Knowledge evidence
	organisational and ethical standards, policies and procedures that relate to own work role
	team responsibilities and duties and their relationship to individual responsibilities and duties
	organisational policies and procedures relating to workplace discrimination and bullying
	personal values and beliefs including their importance in the development of relationships
	communication channels used to communicate in work teams, including: team meetings
	one-on-one interactions with individual team members
	emails
	instant messaging
	calls
	key problems and conflicts arising in workgroup contexts
	methods of resolving team problems including referral to relevant organisational personnel
	conflict resolution techniques

Assessment conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

workplace discrimination and bullying legislation

organisational and ethical standards, policies and procedures for working with others.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

How the assessment conditions are (or will be) met:

end of competency map