SECTION $1$: Scenario Question: Read the scenario carefully and answer the following questions. $(6$ points$)$

Sandra is a sales representative and she is an "engaging" type person. Her sales calls are typically fast paced. She entered Sami's office and immediately began to close the sale. Sami interrupted and told Sandra he couldn't commit to her proposal. Sandra appeared to ignore Sami's response, told him she could put some more figures together on pricing, and then used another trial close. Sami finally told Sandra, "Look, you don't understand the way I do business. We have bigger issues than additional figures. As I said, this is a $\text{'}$no go$\text{'}$ project.

Sami feels uncomfortable when someone is making a decision for him. He wants to maintain control and be in charge of making his own decisions. He felt tension when Sandra tried to get him to make a decision on her terms. If Sandra had spent more time asking questions, listening more closely, and allowing Sami to feel like the decision was his, she may have found out what the "bigger issues" were.

Which communication$-$style Sandra displayed? How can you know?

Page $1$ of $9$

$8$:$55$

Which communication$-$style Sami displayed? How can you know?

The approach Sandra used would be more appropriate for which style and why?