Section $1$ worth $10$ marks

Eight multi$-$choice questions which require you to place a circle around the letter $(a,b,c,d$ or e$)$ to indicate

which you judge to be the best answer and two questions which require you to state fully the number of a

clause from ISO $9001.$ Each question is worth $1$ mark. Answers may not be altered.

$1\mathrm{.}01$ ISO $9001-2015$ standard emphasis on :

a$.$ Compliance to statutory $/$ regulatory requirements

b$.$ Customer satisfaction & Continual improvement

c$.$ Process approach

d$.$ All the above.

e$.$ None of the above

$1\mathrm{.}02$ Personnel engaged to perform Internal Quality Audit shall be

a$)$ Experienced

b$)$ Senior

c$)$ QC Personnel $/$ Inspector

d$)$ Competent

e$)$ All of the above

$1\mathrm{.}03$ "Recurring action to increase ability to fulfil requirements" is called:

a$)$ continual improvement.

b$)$ preventive action.

c$)$ quality improvement.

d$)$ all of the above.

e$)$ none of the above.

$1\mathrm{.}04$ Eliminating the cause of the detected nonconformity can be done by :

a$)$ Rework

b$)$ Repair

c$)$ Correction

d$)$ Corrective action

e$)$ All the above

$1\mathrm{.}05$ Document that must provide information about the scope of Organisation's Quality Management

System is referred as

a$)$ Work Instruction

b$)$ Specification

c$)$ Quality Manual

d$)$ Drawing

e$)$ None of the above

$1\mathrm{.}06$ Documents that provide objective evidence of conformance to requirements are called

a$)$ Procedure

b$)$ Quality Manual

c$)$ Drawing

d$)$ Records

e$)$ All of the above