Section 1(1) -Client Definition- Janine is Lian's client, it means Lian's professional responsibilities apply to her, even if she is busy due to appointments or other clients show up unexpectedly.

Section 22(1)(a) -Meeting Deadlines -Janine's work permit expires at midnight, so Lian should file the application early in the day to avoid technical problems or last-minute stress. Missing the deadline would put Janine's legal status at risk.

Section 8-(Relationship of trust)-Lian must build trust by being clear and supportive with Janine. She has a responsibility to make sure everything is explained clearly when Janine comes to the office at 10 am to bring her new passport, review the application, and pay the fees. Janine should be able to trust that the application will be submitted on time. By being transparent and professional, Lian shows that she is acting in Janine's best interest and protecting her legal status.

Section 4(1) -Professional Standards- Even though her assistant is on leave, it is Lian's professional responsibility to carefully check Janine's documents, ensure all details are correct, and submit the application properly. Acting with integrity and accuracy shows reliability under pressure.

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