Section 3: Choosing an Appropriate Channel Indicate one or more appropriate message channels (face-to-face, phone call, text message, email, memo, blog reply, instant message, etc.) for each of the following situations. You do not need to write in full sentences, simply list the channel or channels (if multiple may apply) next to each scenario.

a. Laying off an employee who works in the same office

b. Contacting a customer concerning late payment (small business)

d. Sending a customer-requested price quote on window installation

e. Contacting a reference for a job applicant

f. Notifying staff of a small change in work procedures

g. Recommending an action to upper management that may take some persuasion

h. Sending selected employees drug test results performed by an outside laboratory to human resources

i. Seeking advice from a peer regarding a challenging work task (not confidential)

j. Alerting a coworker who is videotaping a city council meeting that he is needed for a family emergency.