SECTION A [105 MARNS] Carefully read the case study below, V\&A Waterfont introduces comiort and convenience to your shopping experisnce With lochdown regulafins slowly easing and mare businesses and shops reopening, The V8. Walerfunt pilsts a dick-andpolect service to help with socil distancing during Covid-19. The Vay Waterfont has partrered with ane of the country's lescing cick-and-colect service providers, as an allemafive for is shopeers who wodd likn to avoid cunung in shops but woud stil likn to collect their goods. This new offering alows customers to place orders online comeniently trom the combort of their homes and collect their parcels at the colection kiosk. Customers have the cpticn of shopping orline lom muliple vish Walerfront slores. The collection point is situsted at Entrance One of Victaria Whart Shopping Centre (closest entrance to the Tatie Bay Hotel, with the hosk being postioned just ouside of Tasha's restaurant. The VaA Walerfront said the new service is based on Pargo's smart logistics platform that offers innovative omnt-channel logistics solutions through a techenabled network of pick-up points to enable a better shopping experience for iss Dusfomers. The rotail mall is the frst of its kind to introduce such innovation to shopping mals. The now 6asy-40-use service allows customers to place onders orline with participating retal stores. Once they have placed their onders online, they wil recsive a folifestion when Their psercel is ready for collecion. All thaf s left to do is for customers to crive up to the brightly coloured kiosk, collect their package, and drive away. The service has been in cperation from dune 11 and is avalable unti December 2000. The best part of this gerius innuvation is that the entire process can be completed without customers leaving their cars. Retail execufve for Vsa Watertront Alax Kabalin said that he envisioned the dick-and-collect service would be popiar mith shoppers as it gives them more control and choice over the defvery-end of the process. Particularly useful for anyene who has returned ta working in an office. Kabaln added; "Thay do not have to rush home for the delwery service or wait at the office, but can colect their shopping at a time thet suts them. They can pre-order onine during the day and then simply drive frough to colect their conveniently packaged goods on their way hame. The system will alsu be useful for busy parents who don't want to spend hours in shoms with chiliten." Cape Union Mart, iHome, Fabiani, Fcschini, Spartscene, Wzardz, Old Khaki, Keedo, Poetry, Totakports, Markhatrs ard G-star are the stores that are pumenty partopafing, with mary more siones cxpecied ta be added over foe next fow weeks. Customers wil receive noblications via ental and SMS trroughcut the order process, from plecing the order enine to the polkcfinn date and time. Custamers can then polket at a time convenient ta them. The collection kinsk is open daily fam 9 am to 5 gm. Answer ALL questions in this section. QUESTLON 1 [20 MARKS] Briefly explain ANY TWO (2) benefits that you think could be associated with VSA Waterfront clck-and-collect service innevation. Refer to the VaLe Chain Moded af a business organisation and discuss the cantribution af jectrology in each of the NINE (9) adivitios