SECTION A$[25$ MARKS$]$

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Read the following Telephone conversation and answer the questions that follows

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$($Telephone rings several times before it is answered$)$ Mpho: Hello!

Caller:$$ Is that the Foreign Exchange Department?

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Mpho:$$ Yes. What do you want?

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Caller:$$ May I speak to the manager please!

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Mpho: $($Silence for a full minute$)$ Caller: Hello!

Mpho:$$ Hello, I am sorry he is still speaking on the other line. Would you like to hold on$?$

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Caller:$$ Can I speak to his assistant please!

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Mpho:$$ Let me try the manager$$s line again $($pause$)$; Thank you very much. Please put them down here. $($Whispering but audible to the caller$)$

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Caller:$$ I beg your pardon!

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Mpho:$$ I$$m sorry, I was speaking to the messenger. Hold on I$$ll connect you to the manager now.

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$1.$ With reference to any five $(5)$ examples in the telephone conversation above, discuss how Mpho has been unprofessional in her job. $(15$ marks$)$