Question: Section A: (3 x 5 = 15 points) True False type questions: Please indicate your answer clearly by writing True or False. Unclear answer will

Section A: (3 x 5 = 15 points) True False type questions: Please indicate your answer clearly by writing "True" or "False". Unclear answer will not earn credit. 1. All of the individuals in the organization must have an understanding of the basic tools of quality improvement. Answer: 2. ISO certification can completely prevent poor quality products from being designed, manufactured, and delivered to the customer Answer: 3. TQM has had extreme success. Answer: 4. Quality Improvement is the reduction of variability in processes and products but is the addition of waste. Answer: 5. The mean and median of a set of data may be same

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