Question: Section A: (3 x 5 15 points) True-False type questions: Please indicate your answer clearly by writing True or False. Unclear answer will not earn

Section A: (3 x 5 15 points) True-False type questions: Please indicate your answer clearly by writing "True" or "False". Unclear answer will not earn credit. 1. All of the individuals in the organization must have an understanding of the basic tools of quality improvement Answer: 2. ISO certification can completely prevent poor quality products from being designed, manufactured, and delivered to the customer Answer: 3. TOM has had extreme success. Answer: 4. Quality Improvement is the reduction of variability in processes and products but is the addition of waste. Answer: 5. The mean and median of a set of data may be same. Answer: Section B: (3 x 5 = 15 points) Multiple Choice. Please fill your answer ("A", "B", "C" or "D") in the blank after "Answer". Unclear answers will not earn credit. 1. Which of the following is NOT the prevention cost? A. Returned product/material B. Burn-in C. New products review D. Training

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