SECTION A $[40$ MARKS$]$

Read the scenario below and answer ALL questions in this section.

In the bustling streets of Johannesburg, South Africa, Njabulo, a passionate advocate for sustainable business practices,

is on a mission to establish a coffee shop venture that not only serves great coffee but also contributes positively to the

environment and community. He understands that the success and sustainability of his enterprise hinge greatly on the

location he chooses and the operational decisions he makes. With a plethora of options ranging from the trendy

neighbourhoods of Maboneng to the business district of Sandton, Njabulo knows that the location decision is not one to

be taken lightly. He realises that selecting the right location can minimise transportation emissions, reduce waste

generation, and promote equitable access to quality products and services while ensuring operational efficiency and

attracting a steady stream of customers. As he navigates through these considerations, Njabulo is aware that choosing

the right location will not only impact the operational efficiency and profitability but also shape the company's long$-$term

sustainability and competitiveness in the dynamic South African market. He is committed to integrating sustainability

principles into every aspect of his coffee shop's operations, from sourcing ethically grown coffee beans to implementing

energy$-$efficient practices and fostering community engagement initiatives. Njabulo understands that by prioritising

sustainability in his operations management decisions, he can create a business that not only thrives financially but also

makes a positive impact on the planet and society.

Question $1(20$ Marks$)$

Discuss any five key factors that Njabulo, should consider when making the crucial decision of selecting a location for his

new coffee shop venture. Explain how each factor can impact the operational efficiency, customer attraction, profitability,

and long$-$term sustainability of his business in the dynamic South African market.

Question $2(20$ Marks$)$

Based on the scenario above, discuss five key benefits of good job design for both employees and organisations,

highlighting how effective job design contributes to the success and sustainability of Njabulo's enterprise, considering his

commitment to integrating sustainability principles into every aspect of his coffee shop's operations.

SECTION B $[60$ MARKS$]$

Answer ALL THREE $(3)$ questions in this section.

Question $3(20$ Marks$)$

Internal failure costs represent a significant aspect of quality management within operations. Discuss the types of costs

associated with internal failures and explain how effective quality management practices can mitigate these costs and

enhance overall operational efficiency.

Question $4(20$ Marks$)$

Organisations increasingly find that they must rely on effective supply chains, or networks, to successfully compete in the

global market and networked economy. Discuss the critical importance and benefits of establishing an effective supply

chain for organisations operating in the global market and networked economy.

Question $5(20$ Marks$)$

In the context of the manufacturing company's initiative to optimise operations and minimise environmental impact while

maintaining profitability, discuss the key principles of Total Quality Management $($TQM$)$ and how they can be applied to

improve the company's production processes.

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