SECTION A $[40$ MARKS$]$

Read the scenario below and answer ALL questions in this section.

Company XYZ is a rapidly growing e$-$commerce retailer specialising in selling a wide range of consumer electronics. With

a surge in online orders, the company is facing challenges in efficiently managing its warehouse operations. Currently,

the warehouse layout is disorganised, leading to inefficiencies in picking, packing, and shipping processes. As a result,

order fulfilment times have increased, leading to customer dissatisfaction and higher operational costs.

After conducting a thorough analysis, the management team of Company XYZ has decided to redesign its warehouse

layout to improve efficiency and optimise operations.

Question $1(20$ Marks$)$

Using the scenario of Company XYZ$,$ discuss five benefits of a good warehouse design in optimising operations and

enhancing overall business performance.

Question $2(20$ Marks$)$

With reference to the scenario of Company XYZ$\text{'}$s warehouse optimisation project, discuss the pivotal role and benefits of

packaging in logistics operations.