SECTION A [40 MARKS]

Read the extract below

Todays operational processes and supply chains are far more complex than a decade ago. They involve complex business functions involving different departments, with a ne ed for the most to up-to-date information, and critical linkage with upstream and downstream partners to name a few. Enterprise resource planning (ERP) systems have proved to be the solution to the information needs of many businesses, but a costly mistake for many others. Davenport (1999) reports that ERP implementation can be challenging, time -consuming, and expensive, and can place tremendous stress on corporate time and resources. Indeed, approximately 66-70 per cent of ERP implementation projects faile d to achieve their implementation objectives in some way (Lewis, 2001; Carlo, 2002; Shores, 2005; Ward et al., 2005; Zabjeck et al., 2009). Surveys show that even projects with the most favourable conditions, ERP implementation failure is common (Liao et al., 2007).

Source https://www.emerald.com/insight/content/doi/10.1108/JEIM-07-2014-0071/full/html?casa_token=fmWCfB- 7ThoAAAAA:iRIpz7MwuFNmQLXOFQqXTcsR3Zwhl2BzUcGHxzrUzdE_tC3mJ4MBvqwnolO p8Xh3JPlX7wx1tYzNxGj9u HBo9eEJt_nkdDe1I18YjyupIJytc72nkub

Answer ALL questions in this section

QUESTION 1 (20 Marks)

Surveys show that even projects with the most favourable conditions, ERP implementation failure is common. Discuss five challenges involved in the Implementation of ERP in an organization?

QUESTION 2 (20 Marks)

A new ERP system is the perfect chance for a business to create long-lasting change across the organisation. Implementing an ERP solution in an organisation implies change which will inevitably lead to some resistance. Provide four suggestions on effective change management strategies or tips to follow in an ERP implementation project