Question: SECTION A Compulsory 20 Marks QUESTION 1. Many customers may call or go on-line to complain about products or services. A feedback mechanism allows customers

SECTION A Compulsory 20 Marks QUESTION 1. Many

SECTION A Compulsory 20 Marks QUESTION 1. Many customers may call or go on-line to complain about products or services. A feedback mechanism allows customers to communicate their displeasure to employees of organizations. With the aid of a diagram, describe the communication process and indicate how open communication lines between a company and its customers yield dividends

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