SECTION A (COMPULSORY) QUESTION ONE CASE STUDY TRANSFORMATIONS AT THE ZAMBEZI MINING COMPANY Mr. Hakuna Matata is the newly appointed Chief Executive Officer of Zambezi Mining Company. He has so many years of experience as a Chief Executive Officer in various blue chip companies around the world. His position as Chief Executive Officer gives him so much power as a leader, Zambezi Mining Company has been in existence since independence. The company has been operating under two distinct sets of environments which have not been favourable to the company. Mr. Hakuna Matata is however determined to transform this company because he believes that he has what it takes to do so. He has a Masters degree in Leadership studies. He remembers all the approaches or theories to leadership that he studied at university, and he intends to apply whichever approach he deems fit for the company in order to provide appropriate leadership to the company. First of all, Mr. Hakuna Matata wants to implement a lot of changes at the Zambezi mining company. He has already identified internal forces within the company that have stimulated the need for change. Without wasting any time, he has embarked on a rigorous change programme throughout the company. However, employees at Zambezi mining company are becoming emotional because of these changes. They are therefore going through emotional phases during this change process, But Mr. Hakuna Matata is not stopping at anything until the company is completely transformed His main agenda is to enhance both the effectiveness of the company and the well- being of the employees of Zambezi Mining Company through planned interventions. He has therefore decided to implement four intervention strategies with regards to organizational development. He has emphasized that the best way to implement these strategies is by ensuring that there is proper communication in the entire company and all the seven elements of communication process are carefully adhered to His argument is that proper communication will minimize the sources of intergroup conflict in the company Mr. Hakuna Matata seems to be having a lot in his head with regards to Zambezi Mining Company. We can therefore only wish him the best in his activities Required a) His position as Chief Executive Officer gives him so much power as a leader Highlight the sources of this power [10 Marks) b) The company has been operating under two distinct sets of environments which have not been favourable to the company. Elaborate on this statement. [2 marks] c) He remembers all the approaches or theories to leadership that he studied at university which are these approaches? [5 Marks] He has already identified internal forces within the company that have stimulated the need for change. Highlight these forces [5 Marks) e) Employees at Zambezi mining company are becoming emotional because of these changes. They are therefore going through emotional phases during this change process. State these emotional phases. [4 Marks] He has therefore decided to implement four intervention strategies with regards to organizational development State the FOUR intervention strategies [4 Marks] f). g). He has emphasized that the best way to implement these strategies is by ensuring that there is proper communication in the entire company and all the SEVEN elements of communication process are carefully adhered to. List these elements [7 Marks] h). His argument is that proper communication will minimize the sources of intergroup conflict in the company. Highlight these sources [3 Marks] [TOTAL 40 MARKS] 3