SECTION A Instruction: Complete ALL questions from this section. Mark James was excited about starting his new job as a trainee manager at Aglow Printing & Publishing House. He was hoping to practicalise all the principles of servant and transformational leadership that he had learned in the Dynamics of Leadership course at the local community college. Based on his course of study, Mark James realised that the servant and transformational leadership theories are co-related and have also realised that organisations can gain significant benefits from the application of these leadership theories. Mark's General Manager, Mrs. Andrea Reid was concerned that the printing and publishing company was not very efficient, as there was always a backlog of documents to be prepared for several clients. She was of the view that the staff was not producing at their optimum levels. Consequently, Mark was asked to meet with her to discuss strategies that could be implemented to motivate the works so that productivity levels can rise. At the meeting, Mark introduced the General Manager to the emerging leadership theories of transformational and servant leadership. Mark posited that if the tenets of these theories are applied in a practical manner in the company, the employees will develop a sense of commitment that will result in significant changes that will ultimately see an increase in the company's productivity levels. After the meeting, the Trainee Manager highlighted the view that a transformational leader can study an issue in an organisation to do the right thing. He further noted that a servant leader offers healing to the members of the organisation that he serves, to achieve the growth and development of these members to build the organisation and the wider community. Required A If you were Mark, how would you define 'Transformational Leadership to the General Manager? (2 marks) B. i. Outline to Mrs. Andrea Reid, the General Manager the FOUR (4) I's/components of Transformational leadership. (6 marks) ii. Discuss TWO (2) practical ways that Mark could implement one of the four l's/components of Transformational Leadership to motivate the employees of the printing and publishing company. (6 marks) C. Mark mentioned that a servant leader offers to heal the members of the organisation, promote the growth and development of the members of the organisation, and build community. Apply any other TWO (2) principles of servant leadership that can be used by Mark and the General Manager to motivate the employees of the company. (6 marks)