SECTION A MULTIPLE CHOICE QUESTIONS [20 marks] Answer ALL questions. Each question carries ONE (1) mark. Choose the best alternative answer

1. Business ethics include the following except ____________________.

A. Corrupt practice

B. Discrimination

C. Personal ethics

D. Wages

2. The study of organisational behaviour embraces an understanding of the following with the exception of ________________.

A. Management process

B. Study of competitors

C. External environment interaction

D. Behaviour of people

3. _____________ theory is an example of idiographic method.

A. Foley

B. Carl

C. Croon

D. Herzberg

4. _______________ refer to what should be and what is desirable.

A. Values

B. Vision

C. Mission

D. Beliefs

5. The quality work life is best understood if it is seen as the following except a ____________.

A. Target

B. Goal

C. Process

D. Philosophy

6. Job enlargement is ____________________.

A. Horizontal

B. Vertical

C. Traced back to Herzberg theory.

D. Method study tool.

7. ______________ is a process by which perception of a person is formed on the basis of single favourable or unfavourable trait. A. Biasness B. Stereotyping

C. Hallo Effect

D. Perceptual paradox

8. ______________ is a kind of learning called imitation and facilitated partly by psychological process called identification.

A. Incidental

B. Spontaneous learning

C. Observation

D. Social learning

9. ___________ refers to factors that were determined at conception.

A. Sex

B. Temperament

C. Inherent psychological make up

D. Innate 1

0. Organisational climate reflect the following except ____________________.

A. Type of people employed

B. Organisational strategy

C. External environment

D. Results of past experiences

11. Morale can be viewed in terms of ______________________.

A. Physiology

B. Sociology

C. Mental attitudes

D. Psychology

12. ________________ is a condition that can lead to stress in the work place.

A. Innovation

B. Technology

C. Management style

D. Streamlined workflow

13. ________________ does not influence perception about money.,

A. Job level

B. Pay Method D

C. Standard of living

D. Office allocation

14. Effective groups are but not ____________________.

A. Shared goals

B. Trusty

C. Have the devils advocate

D. Believe in consensus

15. __________________ is an example of stressor.

A. Salary

B. Effective Communication

C. Job goals

D. Information

16. The following are features of quality circles except ___________________.

A. WITS

B. Five to ten members

C. Leadership

D. Voluntary Membership

17. The following are main job enrichment dimensions except __________________.

A. Division of tasks

B. Variety of Skills

C. Autonomy

D. Task Significance

18. Four areas in which best possible attitudes of staff can be developed are as follows ___________.

A. Staff welfare

B. Team Work

C. Recognition in work

D. All of the above

19. The following factors influence job satisfaction except _________________.

A. QWL

B. Stress

C. Technology

D. Organisational culture

20. The following affect level of job satisfaction except ______________________.

A. Personality B. Support system C. Culture D. Qualifications