Question: Section A: Short Answer Questions (10 marks) Answer all the questions. Write approximately 1/4-1/2 page for each question. Q1. Use the 7p's to explain how

Section A: Short Answer Questions (10 marks)

Section A: Short Answer Questions (10 marks) Answer all the questions. Write approximately 1/4-1/2 page for each question. Q1. Use the 7p's to explain how an organisation is able to differentiate its services from its competitors. Use relevant examples to explain. (4 marks) Q2. Assume that you are a manager of a newly established childrens day care facility and kindergarten. Since Covid 19 pandemic your business has not done well hence you need to use creative and innovative ways to deliver your services or even engage your kindergarten learners. Suggest three strategies you will use. (3 marks) Q3. Critically analyse a gaps model and applying it to a service industry of your choice. You must clearly outline 4 gaps and suggest 4 ways of minimising these gaps. Use relevant examples to explain. (4 marks)

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