Question: Section A: Short Answer Questions (10 marks) Answer all the questions. Write approximately 1/4-1/2 page for each question. Q1. Use the 7p's to explain how

Section A: Short Answer Questions (10 marks)

Section A: Short Answer Questions (10 marks) Answer all the questions. Write approximately 1/4-1/2 page for each question. Q1. Use the 7p's to explain how an organisation is able to differentiate its services from its competitors. Use relevant examples to explain. (4 marks) Q2. Assume that you are a manager of a newly established childrens day care facility and kindergarten. Since Covid 19 pandemic your business has not done well hence you need to use creative and innovative ways to deliver your services or even engage your kindergarten learners. Suggest three strategies you will use. (3 marks) Q3. Critically analyse a gaps model and applying it to a service industry of your choice. You must clearly outline 4 gaps and suggest 4 ways of minimising these gaps. Use relevant examples to explain. (4 marks)

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer

Step: 1 Unlock blur-text-image

Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock

Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

SECTION A SHORT ANSWER QUESTIONS (10 MARKS) ANSWER ALL QUESTIONS SECTION A Use the following information to answer questions 1 and 2 An equipment worth GH894,000 was purchased in year 2008. The...

SECTION B SHORT ANSWER QUESTIONS [40 marks] Answer all questions in this Section. 2. With the use of relevant examples, explain the different methods that managers can use to shape the desired...

SECTION C: SHORT ANSWER QUESTIONS [30 marks) Answer ALL the questions from this section. Each question is worth 10 marks. Note: Answers that utilise graphs, where appropriate, are likely to score...

the following? 14. A product is defined as a business product rather than consumer good on the basis of a. intended use b. physical characteristics C. price d. none of the above 15. Which of the...

SECTION A: SHORT ANSWER QUESTIONS [40 MARKS] Answer ALL questions. 1. Describe how role culture influences employee empowerment. (8 marks) 2. Distinguish between smooth incremental change and bumpy...

Section A- Short Answer Questions - 60 Marks 1.(i) If there was no item in the economy widely accepted in return for goods and services, how would transactions be made? How efficient would such a...

DEGREE Assignment July-December BLC711-Leadership, Change Management & Evolving Notions BOU 2022 Page 2 of 3 SECTION A: SHORT ANSWER QUESTIONS [60 MARKS] Answer ALL questions in this section. 1....

SECTION A: SHORT ANSWER QUESTIONS ( 6 Marks ) 1 . Explain and create one scenario to show your understanding of the following terms: a . Contributory Negligence ( 3 Marks ) b . Reasonable Man ( 3...

What are the three purposes of preparing divisional performance reports?

Mark each of the following statements as valid or in valid. If a statement is invalid explain why. a. A=B; b. list->link = A -> link; c. list -> link->info = 45; d. *list = B; e. *A = *B;...

The amount of the average investment for a peoposed investment of $ 1 6 2 , 0 0 0 in a fored asset with a useful life of 4 years, straight - Ine depreciation, too residual value, and an expected...

atch the compensation objectives with their meanings. Efficiency Efficiency drop zone empty. Fairness Fairness drop zone empty. Compliance Compliance drop zone empty. Improving performance and...