SECTION B (10 MARKS) There are TWO (2) questions in this section. Answer ALL questions.

SHORT CASE STUDY

"Interesting but Disengaged"

Mr. Nazeem has questioned the last training organized for staff in the manufacturing section. Participants for the training were employees from different levels of positions. Employees were given a week's notice before the training, and the attendance rate was good. The objectives of the training were to make the employees understand the importance of teamwork in improving the performance of the department and to make sure they are aware of the new work procedures. Four interesting activities were conducted which involved all the participants. Trainers were experts from the regular vendor. Trainees were assigned group activities. Each member of the group plays one role in each activity. However, comments in evaluation forms received from trainees indicated that they were concerned about members in a few groups who were busy answering calls and replying to messages. Some took 20-30 minutes break for a work commitment. They were good employees. Mr. Nazeem is finding the right date for the same training for employees in the other section. He wishes to improve from the last training.

Mrs. Najla who is responsible to analyze and report results from the training is compiling data and report to revise the training design and implementation. Among her concerns for future training is the effectiveness of training design. Training courses should be effective, do not interfere with office hours and be aligned with the employees' expertise. Trainers too must be able to justify the necessity and significance of the training to the employees and seek to create balance among the various departments. Mr. Daniel, a colleague in the department who has just finished organizing a training program for operational staff reported the general comments from the training. The majority of trainees rated the training as good, they satisfied with the trainer, trainers were able to make the training interesting, and the trainees scored good grades in the formative assessment given during the training. However, results from the questionnaire answered indicate that the trainees were not sure whether their learning can be transferred into their workplace. From a short discussion, while having tea with the trainer, the trainer said that a few groups of employees seemed to lack concentration during training. All these feedbacks prompted Mr. Daniel and Mrs. Najla to investigate the issue

1 . Discuss Needs Analysis that you have to conduct in order to achieve successful training.

Provide suitable examples in the discussion. (6 Marks)

2. Describe any FOUR (4) possible barriers that have made the participants unsure on the transfer of training to the workplace. (4 Marks)