Question: SECTION B: (4 MARKS) Read the following scenario and from the list given of structural components used to manage communication, identify the corresponding example of

SECTION B: (4 MARKS) Read the following scenario and from the list given of structural components used to manage communication, identify the corresponding example of each from the scenario. A customer is talking to a sales assistant about a problem with some clothes she has bought which she wants to exchange. The sales assistant is not being very polite and refuses to make the exchange. So, the customer asks to speak to the manager, but she is told he is not in the store. She gets frustrated and answers in a loud voice as she has had the same kind of experience before in the same store. 1. context 2. source/sender 3. message - 4. channel

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