Question: SECTION B: (40 MARKS) Please choose TWO(2) question ONLY QUESTION ONE(1) The Coronavirus Outbreak Case: Malaysia Tourism Industry has suffered RM3bil loss due to Covid-19

SECTION B: (40 MARKS) Please choose TWO(2)

SECTION B: (40 MARKS) Please choose TWO(2) question ONLY QUESTION ONE(1) The Coronavirus Outbreak Case: Malaysia Tourism Industry has suffered RM3bil loss due to Covid-19 Malaysia's tourism industry has suffered an estimated RM3bil in losses to date due to the Covid-19 coronavirus outbreak. Industry players such as hoteliers, travel agents and food and beverage businesses had been severely impacted with cancellation of flights and trips. Figure 1 Based on the above case, you are required to answer below questions. a) Analyse crisis planning for travel agency in order to help them cope with business breakdown. (10 marks) b) Evaluate FIVE(5) benefits of strategic planning for travel agencies. (10 marks)

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