SECTION B

$[60$ MARKS$]$

QUESTION $3$

$(20$ Marks$)$

You are a quality control manager at an automotive manufacturing company. The company has been receiving complaints about faulty steering mechanisms, which could pose a significant safety risk. Using the Deming Cycle $($PDCA$),$ develop a comprehensive strategy to address this issue. In your response consider:

a$)$ Plan: Identify the steps you would take to investigate and understand the root causes of the faulty steering mechanisms.

b$)$ Do: Propose an initial set of actions to address the problem.

c$)$ Check: Describe how you would evaluate the effectiveness of the implemented actions.

d$)$ Act: Provide a detailed examination of the steps you would take to fully implement the successful changes across the organisation and sustain them.

QUESTION $4$

$(20$ Marks$)$

The ADKAR model is one of the most widely implemented change management strategies. ADKAR stands for Awareness, Desire, Knowledge, Ability, and Reinforcement. It was developed by Prosci, a change management research and consulting company, and has gained significant traction due to its practical, people$-$focused approach. Deliver an analysis for the adoption of the ADKAR model in the implementation of blockchain technology within the music industry.

QUESTION $5$

$(20$ Marks$)$

Deconstruct and render an analysis on the Deming Cycle $($PDCA$),$ Nudge Theory, Kotter's $8-$Step theory and the ADKAR Change Management models based on the factors of Core Concepts$/$Frameworks$,$ Application and Suitability, Strengths and Weaknesses, and Implementation Strategies.