Question: SECTION B [ 7 0 MARKS ] Answer ALL the questions in this section. QUESTION 2 2 . 1 Define job performance and explain its

SECTION B [70 MARKS]
Answer ALL the questions in this section.
QUESTION 2
2.1 Define job performance and explain its THREE (3) components according to Colquitt et al.(2019), using
examples.
(10 Marks)
2.2 Describe the THREE (3) types of task performance outlined by Colquitt et al.(2019). Provide examples
of each type and explain their significance in organisational settings.
(10 Marks)
2.3 Describe the concept of disposition-based trust. How does trust propensity influence individuals'
interactions with strangers? Discuss the potential risks associated with both high and low trust propensity.
(5 Marks)
2.4 Explain cognition-based trust and the three dimensions used to measure an authority's trustworthiness.
How does an individual's perception of these dimensions influence their decision to trust? Provide examples
to illustrate your points.
(10 Marks)
2.5 Examine the contribution that conscientiousness has on workplace productivity and success, and why is
it considered valuable across a wide range of job roles and industries.
(5 Marks)
2.6 Describe the impact of neuroticism on job satisfaction, stress management, and overall well-being in the
workplace. How does neuroticism affect an individual's perception of control over their environment and their
response to stressors?
(5 Marks)
2.7 Analyse the impact of comprehending the roles of team members on the overall effectiveness of team
performance. Give illustrations of different roles and their influence on team dynamics and results.
(10 Marks)
2.8 Analyse the impact of external elements, such as the business environment, on the process of
organisational design within a corporation. Share an instance from your personal experience or expertise
when modifications in the external surroundings necessitated organisational restructuring or adaption.
(5 Marks)
2.9 Explain the concept of observable artefacts in organisational culture. Provide examples of symbols,
language, stories, rituals, and ceremonies that contribute to shaping organisational culture. How do these
artefacts influence employee behaviour and perceptions within the organisation?
(10 Marks)

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