SECTION B Answer ALL questions in this section QUESTION 3 Use the information provided below to answer the following questions. Bank A Bank B Bank C INFORMATION: The following table shows data on the average number of customers processed by the service units of three local banks (A, B and C) each day. The hourly wage rate is R30, the overhead rate is 1.1 times labour cost, and material costs is R20 per customer. Service Unit Customers processed per day Number employees of 458 8 [60 MARKS] 36 40 80 (20 Marks) REQUIRED: 3.1 Compute the labour productivity and the multifactor productivity for each unit. Use an eight-hour day for multifactor productivity (Round off multifactor productivity to three decimal places). (9 marks) 3.2 Suppose a new, more standardized procedure is to be introduced that will enable each employee to process one additional customer per day. Compute the expected labour and multifactor productivity rate for each bank (Round off multifactor productivity to three decimal places). (11 marks)

INFORMATION: The following table shows data on the average number of customers processed by the service units of three local banks (A, B and C) each day. The hourly wage rate is R30, the overhead rate is 1.1 times labour cost, and material costs is R20 per customer. REQUIRED: 3.1 Compute the labour productivity and the multifactor productivity for each unit. Use an eight-hour day for multifactor productivity (Round off multifactor productivity to three decimal places). ( 9 marks) 3.2 Suppose a new, more standardized procedure is to be introduced that will enable each employee to process one additional customer per day. Compute the expected labour and multifactor productivity rate for each bank (Round off multifactor productivity to three decimal places). (11 marks)