Question: SECTION B: GOODWILL Rewrite the following text using the correct tone and style to create goodwill. Please type your answer in the space provided. Shawn

SECTION B: GOODWILL

Rewrite the following text using the correct tone and style to create goodwill. Please type your answer in the space provided.

Shawn Your staff has handed me your complaint about your MacBook Pro bought from Machines last year. You only have a one-year guarantee for this product and it ran out on 2 Sept So if you want it fixed you will have to pay for it.

Also, appreciate it if you could bear in mind that I am no longer responsible for dealing with these sorts of issues. Your staff keep bringing their technical problems and machinery matters to me. This responsibility is now Mark's from Support. He should be contacted for this and not mel Please make sure your staff know this as I will no longer entertain such complaints.

Liam

IT Head

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