SECTION Differing Perceptions at Kasapreko Industries Jenny Sackey continued to drum her fingers on her desk. She had a real problem and wasn't sure what to do next. She had a lot of confidence in Kofi Reed, but she suspected she was about the last person in the office who did. Perhaps if she ran through the entire story again in her mind she would see the solution. Jenny had been distribution manager for Kasapreko Industries for almost twenty years. An early brush with the law and a short stay in prison had made her realize the importance of honesty and hard work. Henry Kasapreko had given her a chance despite her record, and Jenny had made the most of it. She now was one of the most respected managers in the company. Few people knew her background. Jenny had hired Kofi Reed fresh out of prison six months ago, Jenny understood how Kofi felt when Kofi tried to explain his past and asked for another chance. Jenny decided to give him that chance just as Henry Kasapreko had given her one. Kofi eagerly accepted a job on the loading docks and could soon load a truck as fast as anyone in the crew. Things had gone well at first. Everyone seemed to like Kofi, and he made several new friends. Jenny had been vaguely disturbed about two months ago, however, when another dock worker reported his wallet missing. She confronted Kofi about this and was reassured when Kofi understood her concern and earnestly but calmly asserted his innocence. Jenny was especially relieved when the wallet was found a few days later. The events of last week, however, had caused serious trouble. First, a new personnel clerk had come across records about Kofi's past while updating employee files. Assuming that the information was common knowledge, the clerk had mentioned to several employees what a good thing it was to give ex-convicts like Kofi a chance. The next day, someone in bookkeeping discovered some money missing from petty cash. Another worker claimed to have seen Kofi in the area around the office strongbox, which was open during working hours, earlier that same day. Most people assumed Kofi was the thief. Even the worker whose wallet had been misplaced suggested that perhaps Kofi had indeed stolen it but had returned it when questioned. Several employees had approached Jenny and requested that Kofi be fired. Meanwhile, when Jenny had discussed the problem with Kofi, Kofi had been defensive and sullen and said little about the petty-cash situation other than to deny stealing the money. To her dismay, Jenny found that rethinking the story did little to solve his problem. Should she fire Kofi? The evidence, of course, was purely circumstantial, yet everybody else seemed to see things quite clearly. Jenny feared that if she did not fire Kofi, she would lose everyone's trust and that some people might even begin to # 2 question hermom W Case Questions explain the events in this case in terms of perception and attitudes. 2marks behavior 3marks . Does personality play a role? Mention two variables that affect individual 3. What should Jenny do? Should she fire Kofi or give him another chance? 2Marks 4. Distinguish between a leader and a manager 2marks 5. What is motivation. I marks SECTIONC QIA. What qualities should a good leader possess. 2marks 13. Explain, using examples, why leaders vary their leadership styles in different circumstance. 4marks 1C. How do rewards packages, such as pensions and share option schemes, help motivate the work force. 4marks Q2A. Explain what is organizational culture as it would apply to UCOMS. 2marks 2B. Describe organizational culture and tell how it affects members of the organization marks 2C. How is culture transmitted throughout the organization?2marks Q3a. According to Herzberg, presence of factors like company policy, supervision, interpersonal relations, working conditions, salary, status and security do not motivate employee work, but the absence of them in an organization however results in dissatisfaction. His idea that money and other financial incentives would only stave off dissatisfaction but will not motivate employees does it fit in the Ghana companies. Discuss. 4marks Q3b.Distinguish between the following: 1. person in Need for power 2. person in Need for affiliation 3. person in Need for achievement 2marks 2marks 2marks GOOD LUCK Cambian