Section E: Training & Development

Case Scenario 4: The following case scenario provides the background information for your answers in Section E.

Ms. Huda is an excellent receptionist working for in your organization for the past 1.5 years. She oversees the main reception desk in the morning shift from 7.00 a.m. Recently in June 2020, a new software was installed at the reception to assist the operations. The line manager Mr. Ebrahim reported that Ms. Huda committed some serious mistakes recently while handling the operations at the reception and she seems to be stressed out. Ebrahim feels Ms. Huda is not productive in comparison with the second shift receptionist and recommends replacing Ms. Huda.

You have known Ms. Huda as a hardworking employee since the joining date. She aspires to be promoted as the office manager once she completes her 2-year tenure in December 2020. You had a chat with her today, and she admitted that there is some lag from her side at work and is worried about her performance appraisal at the end of the year. She explained how she is juggling her roles as a wife and a new mother. She also said that she is not very familiar with the new software used at the reception.

1E. You are a HR Manager who practices Talent management List down your suggestions/ recommendations to support Ms. Huda to improve her work efficiency, work life balance and to achieve a career progression. (150 - 200 Words) (3 Marks) (ILO: A3, B1, C1, C2, C3)