SECTION II. FILL-IN (2 PTS. EACH; 30 PTS. TOTAL) [Do not use abbreviations--spell out all answers.] [Do not list multiple answers-otherwise none will be accepted.] 11. represent an organization's commitment to achieving particular results; they must be specific, quantifiable, measurable, and have a stated deadline. 12. Whereas an organization's comprise those internal resources and capabilities that allow it to complete critical tasks, are those internal resource and capability deficiencies that make it difficult for an organization to complete those tasks. 13. concerns the set of processes, institutions, regulations, and policies that affect the way in which organizations are directed, administered, and controlled. Amongst other things, it specifies the role of the board of directors in the strategy-making and strategy-execution processes. 14-15. When a firm demonstrates that it is able to perform an activity that is central to its strategy and competitiveness not just consistently well and at an acceptable cost, but at a high level of proficiency, i.e., both effectively and efficiently, that activity it known as a(an) When the firm is able to achieve sufficiently high proficiency and perform that activity so much better than its rivals that it creates product preference, i.e., higher customer value than its competitors, the activity is then known as a(an) 16. A(An) strategy is orchestrated by the CEO and other senior executives and involves the crafting of strategic initiatives to diversify into different industries and capture cross-business synergies. 17-18. Whereas a(an) represents a carefully crafted statement intended to inspire an organization's employees and to result in actions and outcomes that will satisfy all concerned, i.e., it clearly conveys the organization's aspirations, a(an) represents a statement that describes the organization's present business and purpose