SECTON A $[30$ MARKS$]$

Answer ALL the questions in this section.

Scenario

A traditional brick$-$and$-$mortar grocery store is considering implementing an online grocery delivery service to expand its

customer reach and stay competitive in the market. However, the company faces challenges regarding feasibility, formal

communication, and the need for effective communication skills to navigate this transition.

Question $1(15$ Marks$)$

$1\mathrm{.}1$ Apply the four components of feasibility economic, operational, technical, and scheduling to implement

an online grocery delivery service for the traditional grocery store.

$(8$ marks$)$

$1\mathrm{.}2$ Demonstrate how each feasibility component influences the implementation process, considering costs,

logistics$,$ technological requirements, and timing constraints.

$(7$ marks$)$

Question $2(15$ Marks$)$

$2\mathrm{.}1$ Demonstrate how a business analyst can employ communication skills relationship building, facilitation,

influencing, and resilience to address the problems raised in the scenario.

$(7$ marks$)$

$2\mathrm{.}2$ Use practical applications to illustrate how building relationships with stakeholders, facilitating

discussions, exerting influence to drive change, and demonstrating resilience aid in problem$-$solving related

to implementing the online grocery delivery service for the traditional store.

$(8$ marks$)$