Question: See the following 5-Whys Example. What is wrong? The root cause addresses the behavior of a specific associate, and not the root cause. Further Whys

See the following 5-Whys Example. What is wrong? The root cause addresses the behavior of a specific associate, and not the root cause. Further Whys are required to get to the root cause If the associate wasn't trained, the manager should be responsible in the root cause It doesn't describe the impact to the customer in the problem statemen

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