Question: Select a device or an application that you use regularly. Develop a problem-solving checklist that contains at least 10 questions that analysts can use to

Select a device or an application that you use regularly. Develop a problem-solving checklist that contains at least 10 questions that analysts can use to diagnose incidents customers may encounter when using the selected technology.

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=+4. What do they (audience members) currently think (about the brand)?

=+a. Demographics Provides insight into audience by their age, income, education, gender, occupation (employment status), etc.

=+5. What do you want them to think (about the brand)? (THINK CONSUMER BENEFIT.