Question: Select a system of interest to you and develop a House of Quality (HoQ) for it. Provide a similar level of detail (at least 10

Select a system of interest to you and develop a House of Quality (HoQ) for it. Provide a similar level of detail (at least 10 customer attributes and 10 engineering characteristics) as in the HoQ of Laundry Service (see below). Provide some supporting text or annotations to explain the HoQ. For example, you will need to explain what the system is and who the customers are. Relative weights are set according to our proposed quality strategy. 224 Relationships values are set as : 5 + : Suong positive O : 3 - : Strong negative 4: 1 Laundry service Quality Cell scores me calculated as characteristics the product of the relative technical weight and the relationship language value. Relative weights-ours Demanded Customer relations Customer greetings Home pickup/del. Sales points-ours Payment methods Building location Building access Cleaning cycle time Business hours quality Search pockets Competitor A Time in line Spot removal Competitor Alterations (customer Brightness Button language) Press Smell Clean clothes 35 35 35 A D Good-looking clothes 35 35 A 35 N A O Fast service 25 15 15 O A Friendly service O 35 35 21 D D Convenience IS O D w 15 15 15 o Handy location 15 A O 3 Fix clothes OOO DD 25 25 OO Return pocket contents 35 21 4 Inexpensive AAAAPOPO 9 A O 15 3 O Easy to pay O 4 A w 15 15 15 Priority scores 73 38 38 64 56 56 97 27 35 76 33 18 39 61 33 # Priority quality # # cust. ser. edge Cleaning & characteristics Low cost Location edge edge All pockets # Mr, Ms, Mrs specification instructions Targets To customer Fresh scent Cash, acct., Within city yellowing wide doors credit card Clean-crisp No visible No steps. Off major Match and By name 12 hours, 4 hours sew on Ask for 6 days street 5 min Lines signs No max
Step by Step Solution
There are 3 Steps involved in it
Get step-by-step solutions from verified subject matter experts
