Question: Select and visit a restaurant that is convenient for you to assess its customer service experience.Assignment Requirements: Using the provided worksheet, create a service blueprint
Select and visit a restaurant that is convenient for you to assess its customer service experience.Assignment Requirements: Using the provided worksheet, create a service blueprint of the restaurant you visited. Your blueprint should capture your entire dining experience, from the initial touchpoint to the final interaction. While not required, you may also include "support processes" if you wish. Feel free to edit the worksheet as needed.Identify at least pain points experienced during your visit or anticipated based on your observations, and highlight them in red within the blueprint to clearly distinguish them.Write a comprehensive report on the service blueprint, including the following parts:Introduction Provide an overview of the restaurant under review, including its name, location, and the date of your visitProblems Describe the identified pain points within the service blueprint.Solutions Propose solutions to address each pain point, and explain how these solutions will improve the customer experience.Submit your completed worksheet AND report by Friday, May NOTE. The completed worksheet should be submitted in Excel format and report in either Word Doc or PDF format. Your report should be singlespaced, written in point font Times New Roman and should not exceed pages in length. Grading Criteria:Worksheet points Offer a comprehensive overview of the service experienceReportIntroduction points Provide general information about the restaurant blueprintedProblem points Identify and describe at least pain pointsSolutions points Propose practical solutions for each pain point and clearly explain their impactFormat points Adhere to the requirements outlined in the Note section
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