Question: Select one that is NOT correct about Quality Management. Quality refers to the degree to which performance of a product or service consistently meets or
Select one that is NOT correct about Quality Management.
Quality refers to the degree to which performance of a product or service consistently meets or exceeds customer expectations.
Quality Management is performed by Quality Control QC and Quality Assurance QA
Quality control is reactive to identify or inspect defects of products or services. Quality assurance is proactive to prevent defects in the process as a managerial tool.
The primary purpose of quality management is to satisfy the seniorlevel managers.
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