Select the correct bar chart.

Select your answer $-$

To summarize the above data.

Rating

Excellent

Very Good

Good

Fair

Poor

Total

Frequency

$$

$$

$$

$$

$$

$$

$$

$$

Percent Frequency

$$

$$

$$

$$

$$

$q,$

$$

What do these summaries indicate about the overall customer satisfaction with the Delta flight?

$\%$ of customers are satisfied with the Delta flight at either a good, very good, or excellent rating. Only $\%$ of customers rated the Delta flight Fair or Poor:

b$.$ The online survey questionnaire enabled respondents to explain any aspect of the flight that failed to meet expectations. Would this be helpful information to manager looking for ways to improve the overall customer satisfaction on Delta flights? Explain.

Allowing survey respondents to explain their $5-$point scale responses would provide helpful information to managers looking for ways to improve customer satisfaction on Delta flights. The $q,\%$ respondents indicating that the flight failed to meet expectations would have the opportunity to provide detailed information about their expectations.