select the management role for each characteristic Manager acts as representative or symbol of organisation e$.$g$.$ attends meetings on behalf of organisation, appears on public $$platforms$$ as a representative of local business.

Emphasises the network of contacts both inside and outside organisation.

Monitors external environment re PETS factors, e$.$g$.$ competitors$$ activities, new legislation, market changes.

Manager gives information to others outside organisation, e$.$g$.$ in relation to organisation$$s policies and activities.

Managers control some form of resources $($e$.$g$.$ money, time, labour$).$

Intervenes in conflict situations.

Allows manager to collect useful information, for example, manager might belong to a professional institution or body.

Concerned with interpersonal relationships, what motivates staff and what their needs are.

Finds solutions.

Managers may allocate or use resources at their

discretion.

Solves problems that arise.