Select the most appropriate training method for the following situations.

written material

lecture

video

question$-$and$-$answer session

discussion

programmed learning

demonstration

job rotation

projects

role$-$playing

behavior modeling

management games

in$-$basket exercise

cases

interactive video

$\_\_\_\_\_16.$Your large department has a high turnover rate. Staff must know the rules and regulations to sell high$-$quality bicycles.

$\_\_\_\_\_17.$In the athletic center you manage, you occasionally need to teach new employees how to handle problems they face daily.

$\_\_\_\_\_18.$Your boss has requested a special report.

$\_\_\_\_\_19.$You need your staff to be able to cover for each other as lifeguards at the center$$s swimming pool.

$\_\_\_\_\_20.$Your staff must know how to handle customer complaints about weather conditions at the ski resort you manage.