Select the right answer in ITIL4: The organization is in the process of improving their incident management practice. They want to become better at demonstrating business value. Which of the following options is the BEST to use in order to achieve their objective? A. Use swarming to optimize resolution of unusual, complex, and major incidents B. Use dashboards and reports to communicate service performance to internal and external stakeholders C. Leverage automation tools to manage knowledge and to automate solutions, where possible D. Develop incident models and reuse known resolutionss