Select the statement that best describes the Service Gaps Model and its purpose.

Multiple Choice

The Service Gaps Model is a framework that helps firms ensure that what it says it does and what it actually does are very closely aligned.

The Service Gaps Model is a framework that allows firms to identify the difference between actual customer expectations and the company's perceptions of customer expectations.

The Service Gaps Model is a framework that ensures effective execution of service delivery between upper management to middle management and$/$or staff.

The Service Gaps Model is a framework that helps firms understand the differences between customers' perceptions and the customers' initial expectations of a service outcome.

$$ The Service Gaps Model is a framework that helps firms organize how they want to deliver their services.