Select TRUE$/$FALSE for each statement

Service quality is more directly related to the interaction between customer and employee than is manufacturing quality.

Answer $1$

The dimension of quality related to the lifespan of a product before replacement is known as durability.

Answer $2$

Most members of a supply chain understand the importance of high quality because they are both customers and suppliers.

Answer $3$

Statistical process control monitors and controls quality for both qualitative and quantitative variables.

Answer $4$

To satisfy a customer$$s quality requirements companies often require the commitment to quality of their suppliers.

Answer $5$

In a general sense the supplier makes the final judgment regarding quality.

Answer $6$

Total quality management represents a set of management principles that focus on quality improvement in all the functional areas within a company.

Answer $7$

The courtesy and competence of the repair person can be one aspect of maintainability.

Answer $8$

The cost of measuring, testing, and analyzing are collectively known as appraisal costs.

Answer $9$

How well the product or service does what it is intended to do is known as quality of reliability.