Question: Select TWO correct choices to fill in the missing part based on the lecture. Service design uses customer journey map on which various touch points

Select TWO correct choices to fill in the missing

Select TWO correct choices to fill in the missing part based on the lecture. Service design uses customer journey map on which various touch points with customers are mapped out. uses service blueprint to coordinate background processes with customer touch points. does not deal with designing material objects focuses on the moment when customers encounter a service

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