selective perception a directive leading style grapevining knowledge management 2 points QUESTION 17 1. A(n) ___system works best in an uncertain organizational environment. o organic C mechanistic c tall functional vertical 2 points QUESTION 18 1. A devil's advocate acts like a jury foreman and encourages groups to reach a quick decision. True False 2 points QUESTION 19 1. Discrimination occurs when applicants are hired or promoted based on criteria that are not job relevant. True False 2 points QUESTION 20 According to Spotlight on Skills - American Idol in Chapter 5, producers for American Idol saw ratings were slipping not only for the show but also for network television in general and took steps to reduce viewer erosion. This BEST illustrates which stage in the strategic management process? C evaluate current mission, goals, and strategies scan the organizations internal and external environments strategy formulation strategy execution c none of these 2 points QUESTION 21 1. For employees to feel motivated, the goals should be easy so that they can achieve them easily which in turn increases their motivation level. C True