Seminar Question After Preparing a job description document for the allocated job title, A. Receptionist at a Private Hospital (Group A) B. Customer Service Representative at Bupa (Group B) C. Financial manager at a Public Hospital (Group C) D. Social Media Specialist at Hail Health Directorate (Group D) Each group has to 1. Define the key performance criteria/standards: Setting 10 key performance standards/criteria for this job title 2. Measurement System: Choosing the most relevant measurement system. Justify your choice; you can choose more than one. Performance Criteria/Standards (2/7) Behaviour Approach Behaviors are typically viewed as resulting from life experiences. A behavior may have been learned from parents, significant friends, or from a certain work environment. A behavior can be changed but traits are usually more established. Often a young who joins the military will have many behavioral changes take place prior to returning to civilian life. An appropriate behavior to evaluate for a manager might be leadership style. For individuals working in teams, developing others, teamwork and cooperation, or customer service orientation might be appropriate. Desired behaviors may be appropriate as evaluation criteria because if they are recognized and rewarded, employees tend to repeat them. If certain behaviors result in desired outcomes, there is merit in using them in the evaluation process. Performance Criteria/Standards (3/7). Behaviour Approach-contd. . emphasizes what employees do on the job and does not consider employees' traits or the outcomes resulting from their behaviours. Process-oriented approach that emphasizes how an employee does the job The behaviour approach is most appropriate under the following circumstances: The link between behaviours and results is not obvious Outcomes occur in the distant future Poor results are due to causes beyond the performer's control Solutions Human Resource Ma... Human Management Mondy, R. Wayn... by Chegg Solutions Human Resource Ma... Human Management Mondy, R. Wayn... by Chegg Seminar Question After Preparing a job description document for the allocated job title, A. Receptionist at a Private Hospital (Group A) B. Customer Service Representative at Bupa (Group B) C. Financial manager at a Public Hospital (Group C) D. Social Media Specialist at Hail Health Directorate (Group D) Each group has to 1. Define the key performance criteria/standards: Setting 10 key performance standards/criteria for this job title 2. Measurement System: Choosing the most relevant measurement system. Justify your choice; you can choose more than one. Performance Criteria/Standards (2/7) Behaviour Approach Behaviors are typically viewed as resulting from life experiences. A behavior may have been learned from parents, significant friends, or from a certain work environment. A behavior can be changed but traits are usually more established. Often a young who joins the military will have many behavioral changes take place prior to returning to civilian life. An appropriate behavior to evaluate for a manager might be leadership style. For individuals working in teams, developing others, teamwork and cooperation, or customer service orientation might be appropriate. Desired behaviors may be appropriate as evaluation criteria because if they are recognized and rewarded, employees tend to repeat them. If certain behaviors result in desired outcomes, there is merit in using them in the evaluation process. Performance Criteria/Standards (3/7). Behaviour Approach-contd. . emphasizes what employees do on the job and does not consider employees' traits or the outcomes resulting from their behaviours. Process-oriented approach that emphasizes how an employee does the job The behaviour approach is most appropriate under the following circumstances: The link between behaviours and results is not obvious Outcomes occur in the distant future Poor results are due to causes beyond the performer's control Solutions Human Resource Ma... Human Management Mondy, R. Wayn... by Chegg Solutions Human Resource Ma... Human Management Mondy, R. Wayn... by Chegg