Service design involves a wide range of processes. Match the concerns on the left with the correct process name in the dropdown next to it. Definition of all services provided Answer 1 Question 8 Service catalogue management Calculation of mean time between failures (MTBF) for a server Answer 2 Question 8 IT service continuity management Agreeing a service level agreement (SLA) with a customer Answer 3 Question 8 Service level management Protection of corporate information Answer 4 Question 8 Information security management Risk assessment Answer 5 Question 8 IT service continuity management