Question: Service Encounter Journal Journal Entry # Your Name: ________ Name of Firm: Type of Service (industry): _ Date of Encounter: ________________ Time Encounter

Service Encounter Journal

Journal Entry # ____

Your Name: ________________________________

Name of Firm: ______________________________ Type of Service (industry): _____________________

Date of Encounter: __________________________ Time Encounter Occurred: _____________________

What specific circumstances led to this encounter?

_____________________________________________________________________________________

Exactly what did the firm/employee say or do?

_____________________________________________________________________________________

How would you rate your level of satisfaction with this encounter? (Indicate the most appropriate number.)

1 2 3 4 5 6 7

extremely extremely

dissatisfied satisfied

What exactly made you feel that way?

_____________________________________________________________________________________

What could the employee/firm have done to make you happier with the encounter?

_____________________________________________________________________________________

How likely is it that you will go back to this service firm?

1 2 3 4 5 6 7

extremely extremely

unlikely likely

Why?

_____________________________________________________________________________________

PreviousNext

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer

Step: 1 Unlock blur-text-image

Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock

Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

Journal writing - topic - restaurant of Bangladesh Encounter Paper: Out of your journal entries, you need to pick your best encounter and your worst encounter. Discussion of the best service: Discuss...

Unit 2: Designing the Operations Designing the operations of an organization or your department - precedes operational management. For .ll _ . example, suppose a wallet manufacture's mission is to '...

I need help with following questions from the homework. I have attached the chapters so please see the attached files to answer the following questions specifically. Ch 4 (p 176 of text or p 34 of...

need answer for these questions 13, 17, 19, 20, and 23? PART 5 Business Valuations Chapter Business Valuations A valuation analyst should be able to explain and defend his or her valuation, including...

need answers for questions 13, 17, 19, 20, and 23? PART 5 Business Valuations Chapter Business Valuations A valuation analyst should be able to explain and defend his or her valuation, including both...

512 CHAPTER 16 Organizational Culture Like every major CEO, Burns is a millionaire. Yet she still shops for groceries. She drives herself to work. She cleans her own house. \"Where you are is not who...

There are 3 case study assignments, I have provided the required readings with each case study Case study and at the end we are suppose to answer the case study questions READING This forum is a...

Sundar G. Bharadwaj, P. Rajan Varadarajan, & John Fahy Sustainable Competitive Advantage in Service Industries: A Conceptual Model and Research Propositions The purpose of competitive strategy is to...

VIEW THE STEP-BY-STEP SOLUTION TO: Title: ABC Appliance Inherent Risk and Control Design Assessment Prepare Inherent Risks and Control Design Assessment. This course project/case... I.Title: ABC...

List sample file types, based on use, on the VAX under VMS.

f(x)=(4+x)' |x

Question 6 You are based in the US and work in an import / export business trading with lapan. You are considering hebenseurency risk using the options market. What type of option and posinion would...

What was an important factor that was overlooked in the 1 9 8 6 model for the spread of HIV / AIDS ? Group of answer choices That patients who were seropositive for HIV but had not immediately...

Question: Service Encounter Journal Journal Entry # ____ Your Name: ________________________________ Name of Firm: ______________________________ Type of Service (industry): _____________________ Date of Encounter: __________________________ Time Encounter

Step by Step Solution

Students Have Also Explored These Related General Management Questions!

Question: Service Encounter Journal Journal Entry # Your Name: ________ Name of Firm: Type of Service (industry): _ Date of Encounter: ________________ Time Encounter