Question: Service failure occurs Select one: a. When service performance falls below a customer's expectations in such a way that leads to customer recovery. b. When

Service failure occurs Select one: a. When service performance falls below a customer's expectations in such a way that leads to customer recovery. b. When service performance falls below a customer's expectations in such a way that leads to customer dissatisfaction. c. When service performance falls above a customer's expectations in such a way that leads to customer satisfaction. d. When service performance meets a customer's expectations in such a way that leads to customer dissatisfaction

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