Question: Service Level Management GovPilot (http://www.govpilot.com/about) is a cloud-based platform built to enable local governments to operate at their full potential by standardizing, digitizing, and unifying

Service Level Management

GovPilot (http://www.govpilot.com/about) is a cloud-based platform built to enable local governments to operate at their full potential by standardizing, digitizing, and unifying more than 100 operational and constituent service processes on one system.

a. What is an ITIL service level agreement?

b. What are some of the things you would look for in a service level agreement between GovPilot and a municipal government?

c. What is the purpose of the ITIL service level management practice?

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