Services are different from goods in many ways. Therefore, managing service operations requires a different focus than managing manufacturing operations. The service industry often uses the service-profit chain as a model for building a successful business. Use your knowledge of the service-profit chain to select the three labels missing from the following diagram. A. B. C. Sour Mand signer, and J, Zornitsky, "Internal Service Quality, Customer and Job Satisfaction: Linkages and fmplications for Pranning 19 (1996) 20-31, JL. Heskett, TO Jones