Question: Session Objectives Upon completion of this session, students will be able to: Describe strategies for developing strong professional relationships with managers and coworkers Illustrate what

Session Objectives Upon completion of this session, students will be able to: Describe strategies for developing strong professional relationships with managers and coworkers Illustrate what excellent customer service looks like in practice Outline some reasons why conflict could occur Discuss the consequences of experiencing conflict Resolve interpersonal conflicts in a professional manner Referenced Readings and Resources Human Reiations for Career and Personal Success: Concepts. Applications and Skifis (11 in Ed.) e-book . Chapter 9: "Specialized Tactics for Getting Along with Others in the Workplace" . Chapter 10: \"Managing Conflict\" Referenced Videos and Resources "Thomas-Kilmann Conflict Model Explained" by Thibeaux Learning Session i Homework Activities . Complete Learning Activity: Conflict Management Styles. . Complete Exercise: Reflection Questions 3

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