Setting standards, measuring performance, and comparing performance to standards are the: first three steps in the controlling process. G corporate strategic objectives. balanced scorecard. the first three steps in the planning process. An important human skill in management is: understanding of context. self-reflection. ability to adapt to new software. office based technical competency. Technical skills, which may be needed in management are: accounting, finance, social media. emotional intelligence, active listening, public speaking. O equipment operation, office skills, communication skills. O empathy, social interaction, leadership